Privacy Policy

1. Who We Are

British Reseller ("we," "us," or "our") operates the website britishreseller.com and provides IPTV reseller panel services to businesses and individuals. We are committed to operating in full compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For full details on what our platform offers, including reseller credits, multi-connection support, and panel management tools, please visit our IPTV Reseller Panel Features page.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Information You Provide Directly

• Account Registration: Full name, email address, username, and password when you create a reseller account.
• Payment Information: Billing address, payment method details (processed securely via third-party processors — we do not store raw card data).
• Communication Data: Messages, support tickets, emails, or chat queries you send to us.
• Business Information: Company name, VAT number (if applicable), and business address for invoicing purposes.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features accessed, time spent, clicks, and navigation paths within our panel.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• IP Address & Location: Approximate geographic location derived from your IP address for security and fraud prevention.
• Log Data: Server logs including access times, error reports, and referring URLs.
• Cookies & Tracking Data: Session cookies, persistent cookies, and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

• Payment processors (e.g., confirmation of successful or failed transactions).
• Analytics providers (aggregated, anonymised usage statistics).
• Fraud detection services for verifying the legitimacy of accounts and transactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your reseller account, provision credits, and provide access to the reseller panel.
• Payment Processing: To process transactions and send receipts and invoices.
• Customer Support: To respond to enquiries, troubleshoot issues, and provide technical assistance.
• Service Improvement: To analyse usage patterns, identify bugs, and develop new features for our panel.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account misuse, or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Marketing Communications: To send you updates, promotional offers, and news about our services — only where you have provided consent or where we have a legitimate interest, and with an easy opt-out option.
• Account Notifications: To send important notices about your account, service changes, or policy updates.

4. Legal Basis for Processing (UK GDPR)

Where UK GDPR applies, we rely on the following legal bases:

• Contractual Necessity: Processing your data to fulfil the reseller service agreement between us.
• Legitimate Interests: Operating, improving, and securing our platform; fraud detection and abuse prevention.
• Legal Obligation: Retaining transaction records and other data as required by UK law.
• Consent: For direct marketing emails and non-essential cookies, where your explicit consent is obtained.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party providers who assist in operating our platform, including:

• Payment processors (to handle transactions securely)
• Cloud hosting and infrastructure providers
• Email and communication service providers
• Analytics and performance monitoring tools
• Customer support software providers

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of British Reseller, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change.

5.4 With Your Consent

We may share your data with third parties in any other way with your explicit consent.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site performance.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for logging in, maintaining sessions, and navigating the reseller panel securely.
• Performance & Analytics Cookies: Tools such as Google Analytics to understand how visitors interact with our website (anonymised data).
• Functional Cookies: To remember your preferences (e.g., language, display settings).
• Marketing Cookies: Used with your consent to deliver relevant advertisements and track campaign effectiveness.

6.2 Managing Cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website or panel. For more information, visit allaboutcookies.org.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Account Data: Retained for the duration of your account and up to 3 years after account closure.
• Transaction Records: Retained for a minimum of 6 years in accordance with UK tax and financial regulations.
• Support Communications: Retained for up to 2 years for quality assurance and dispute resolution.
• Marketing Data: Retained until you withdraw consent or unsubscribe.
• Log & Security Data: Typically retained for 90 days unless needed for ongoing investigations.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure password hashing using modern cryptographic algorithms
• Two-factor authentication options for account access
• Regular security audits and vulnerability assessments
• Strict access controls ensuring only authorised personnel can access personal data
• Encrypted backups stored in secure data centres

Despite our best efforts, no security system is impenetrable. If you suspect any unauthorised use of your account, please contact us immediately.

9. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where there is no legal basis for continued processing.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another provider.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing without affecting prior processing.
• Right to Lodge a Complaint: You have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have been violated.

To exercise any of these rights, please contact us at the details provided in Section 14. We will respond within 30 days of receiving your request.

10. Children's Privacy

Our services are intended solely for individuals aged 18 years and over. British Reseller does not knowingly collect, solicit, or process personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. If you believe we may have collected data from a child, please contact us immediately.

11. Third-Party Links & Services

Our website may contain links to third-party websites, tools, or integrations. This Privacy Policy applies only to britishreseller.com and our reseller panel. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Our reseller panel may integrate with various streaming or content delivery platforms. Data shared with such platforms through our panel is governed by their respective privacy policies.

12. International Data Transfers

British Reseller is based in the United Kingdom. If you access our services from outside the UK, your data may be transferred to, stored, and processed in the UK or in other countries where our service providers operate.

Where we transfer data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses (SCCs) or adequacy decisions. By using our services, you acknowledge and consent to these transfers.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

Your continued use of britishreseller.com after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.