Refund & Exchange Policy

🌐 britishreseller.com 📅 Effective Date: 1st January 2025 🔄 Last Updated: May 2025

At British Reseller, we aim to be fair and transparent with all our resellers. This policy explains which credit packages are eligible for refunds or exchanges and how to request one. Please read carefully before making a purchase.

Policy at a Glance

Package Type	Refundable?	Exchangeable?	Conditions
Specific Eligible Credit Packages	✅ Yes	✅ Yes	On request — contact support
Standard Credits (non-eligible)	❌ No	❌ No	All sales final
Already Used Credits	❌ No	❌ No	Non-recoverable once consumed
Duplicate / Billing Error	✅ Yes	✅ Yes	Must be reported within 7 days

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Eligible Packages — Refunds & Exchanges Available

Certain specific credit packages offered by British Reseller are eligible for a full refund or exchange. If you have purchased one of these packages and wish to request a refund or swap it for a different package, you may do so at any time by contacting our support team. No time limit applies to eligible packages.

Refund Eligibility — Eligible Packages

If your purchased package is listed as an eligible package on our platform, you are entitled to:

Full Refund: A complete refund of the amount paid, returned via the original payment method.
Exchange: Swap your package for a different credit package of equal or adjusted value.
On Request: No deadline — you may raise a refund or exchange request at any time for eligible packages.

To check whether your package is eligible, please contact our support team or refer to the package description at the time of purchase on britishreseller.com.

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Non-Eligible Packages — No Refunds

Standard credit purchases and non-designated packages remain non-refundable and non-exchangeable once purchased, due to the instant digital nature of credit delivery.

What Is Not Covered

The following are not eligible for refunds or exchanges regardless of package type:

Credits that have already been used to create or renew end-user subscriptions
Accounts suspended or terminated due to violations of our Terms & Conditions
Dissatisfaction with IPTV content quality, channel availability, or stream performance
Device incompatibility or ISP-related issues outside our control
Issues caused by your end users or third-party applications

How to Request a Refund or Exchange

Requesting a refund or exchange for an eligible package is simple. Follow the steps below:

Email us at support@britishreseller.com with the subject line: "Refund Request" or "Exchange Request".
Include your registered email address and account username.
Provide the package name, transaction date, and payment reference.
State whether you would like a refund or an exchange (and if exchanging, specify the preferred package).
Our team will review and respond within 2–3 business days.

Chargebacks & Payment Disputes

⚠️ Please contact our support team before raising any chargeback or payment dispute with your bank. Unjustified chargebacks on non-eligible packages are a violation of our Terms & Conditions and may result in immediate account suspension and forfeiture of all remaining credits.

We are always willing to work with you to find a fair resolution. Most issues can be resolved quickly through our support team without the need for a formal dispute.

Before You Purchase

We encourage all resellers to review our panel capabilities thoroughly before purchasing. Visit our IPTV Reseller Panel Features page for full details. Our support team is also available to answer any pre-sales questions before you commit.

Contact Us

To request a refund, exchange, or to ask any billing-related questions:

🌐 Website: britishreseller.com
📧 Email: support@britishreseller.com
📋 Features: IPTV Reseller Panel Features

We aim to respond to all refund and exchange requests within 2 business days.